Just over a month ago to my absolute dismay I banged my hard-drive and damaged the reader. Essentially this meant that my computer couldn’t ‘see’ the information. I spoke to my computer person who after looking at the hard-drive said that the data was still there but that it needed an expert to recover it. He did some research and after I had followed up on some of the testimonials I decided to go with a company called R3 (or Tierra) of who do data recovery. They arranged with UPS to pick up the parcel (my hard-drive) and there endeth the tale….or not. UPS have in their own words ‘lost’ the package and after a number of requests to please continue looking for it, have pretty much said “sorry but….”
I’m sure that this is what UPS would like me to do…….
Now it may not be important to them, and as they say they handle thousands of parcels every day, but this little hard-drive is vitally important to me. It contains the photos of all my adventures, travels and events that I have attended for the last 10 years, as well as so many documents, spreadsheets and downloads and information that I can’t even begin to remember it all. The hard-drive was my back up because I keep being told to not store everything on my computer and after the last computer crashed and I had to pay to have the data recovered from that, I bought the hard-drive.
However……
I have spent the morning trying to not lose my equilibrium about this, but frankly it is just devastating. The documentation I can live without, it sucks, but cést la vie, I’ll just have to start all over again (like I have decades in front me y’know LOL), But it’s my photos I am most distressed about. 10 years of places that I have been to, events I have attended, special celebrations and things I have done….in essence, all my memories are on that small piece of plastic (can’t rely on my brain anymore).
Fortunately I have downloaded many photos to facebook and have those albums which I am now going to download and I recently made this video, but oh my gosh….
So, here it is….a youtube video of places I have been
I guess I will just have to visit all those places again…… LOL
Meanwhile I am so totally unimpressed with UPS. They really just don’t care, much like most big corporations, they grow to a size where the customer no longer matters.
One of their replies which really is no reply at all:
“UPS has an automated sorting system, and packages are rarely handled by people in transit facilities. Our investigation team has already thoroughly worked on this and were not able to locate it. I apologise about this, but a claim has been issued for this already.” ….. Uhmmm, Okay, so who will benefit from this claim?
or
“Hello Cindy, I’m really sorry if there’s been trouble with your delivery. If the package is considered lost it just need a little attention from the shipper and our investigation team would start working on locating the goods and getting them to you. In some unfortunate situations when the goods cannot be found a claim is issued.” Again…would UPS please come to the party and tell me who is going to benefit from this claim? I’m guessing it’s not going to be me.
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